Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
UK shipping is typically 2-3 business days on our free economy shipping.
How do I create an account?
How do I change my shipping address?
How do I track the status of my order?
Will you keep my credit card information on file?
Do you charge sales VAT?
Do you ship to my country?
Will my items come in one package?
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Please read our returns and refund policy is here.
I received the wrong item
Please use our contact page or replay to your order confirmation email.
My order arrived damaged
Please use our contact page or replay to your order confirmation email.
Where should I mail my authorised return?
Please return items to the address on your invoice or dispatch note.
How do I receive customer support?
Please use our contact page or replay to your order confirmation email.
Can I change or cancel an order after I've submitted it?
As long as your items have not been dispatched it may be possible to change or cancel your order.
Can I pre-order an item that is sold out?
Items available for pre-order can be ordered just like our in stock items. It is not possible to pre order some products.